Return Policy

We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.

How long do I have before making a return, and do I have to pay for shipping?

#WEINLOVESYOU – Because everyone has been asked to stay at home, we want to do our part to help. For all orders placed after January 1, 2021, the return window has been extended from 3 days to 5 days for your first three orders.

WeIN’s returns and exchange policy gives you an option to return or exchange items purchased on WeIN for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

Please note, we provide refund only in the form of WePoints.
You can use WePoints to buy anything and everything from our store, WePoints are available for 90 Days into your account since delivered.

Refund will only be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  1. Due to the intimate nature, we do not handle returns for certain Innerwear, Sleepwear and Lingerie items.
  2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
  3. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  4. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  5. WeIN will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, WeIN would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
  6. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  7. If you self-ship your returns, your shipping costs would not be reimbursed. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to WeIN, please follow these steps:

You can return products purchased from WeIN within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

  1. Create a ‘Return Request’ under (My Orders) section of App/Website/M-site. Follow the screens that come up after tapping on the (Return) button. Please make a note of the Return ID that we generate at the end of the process. Once the return ID is generated ship the product back to us at below address of our quality checking warehouse.
    Address:
    Mumbai Warehouse #16
    1-2, 1st Floor, Sachdev Complex,
    Near New Telephone Exchange,
    Near Gol Maidan, 421002.
    District: Thane
    State : Maharashtra

  2. Once shipped, drop an email at [email protected] with your details and request and we will process it as soon as possible.
  3. Exchanges are dispatched within 24hours of receiving, Refunds might take 7-8 Business days, depending on mode of payment.

Self-ship: Self-ship the product to our Returns desk .Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address mentioned above.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

Steps to process a Return request:

1. Sign into your WeIN account.

2. Find the order in My Orders, click the “Return” button.

3. Select the item(s) you would like to return, indicate the reason, attach a picture of the product and submit.

Can I still return items if they are worn, damaged, or have the tags removed?

1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.

2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewellery, beauty and accessories (except scarves, bags, and blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.

3. Items with non-returnable marks and free gifts cannot be returned.

Important Notice:

1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.

2. Please make sure you don’t include non-WeIN items by accident in your return package. We will not be responsible for sending back those items to you.

Refunds

1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your WeIN Wallet in the form of WePoints

Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.

2. The original shipping fee and insurance are non-refundable.

NOTE: If you have any issues with your return, you must contact Customer Support within 90 days after your order was first placed.

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